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All proposals and business communications from Mediasoft are strictly confidential. These materials must not be shared with any third party or competitor and are intended solely for the original recipient. Unauthorized distribution, reproduction, or use to benchmark or negotiate with other vendors is strictly prohibited.
Any offer or quotation provided by Mediasoft is valid for 30 working days from the date of issuance. Acceptance beyond this validity period may require re-evaluation or updated pricing.
Prices mentioned in any document or proposal exclude applicable VAT and taxes. These will be added as per prevailing legal requirements during invoicing.
All sales of software, digital services, licenses, or subscriptions provided by Mediasoft Data Systems Ltd. are final. Since these products are delivered digitally and activated immediately upon successful payment, no refunds or returns are offered after successful delivery/activation.
Refunds may be considered only under the following exceptional circumstances:
4.1 Duplicate payment
4.2 Incorrect or unauthorized transaction
4.3 System error resulting in unsuccessful delivery/activation
Refund Timeline:
Approved refunds will be processed within 7–10 working days, and the amount will be refunded only to the original payment method used during the purchase.
To ensure continuity of service, error resolution, and report updates, clients are required to sign up for a Monthly Maintenance Contract. This contract outlines the support scope and associated charges.
Our support team is available from 10 AM to 7 PM (Dhaka time), seven days a week.
Support excludes periods affected by natural disasters, political unrest, or unavoidable circumstances (“acts of God”).
Online support is prioritized, and if issues persist, a site visit will be arranged as soon as possible.
Mediasoft exclusively supports the software and services it provides. Hardware support, maintenance, and troubleshooting are not included and must be managed separately by the client.
Standard MIS reports are built into our software.
Customized reports are provided based on requests submitted via email with clear format details and sample data.
Mediasoft does not offer data entry services.
However, one-time data migration assistance is provided during the first installation, provided the client supplies a clean master backup file.
Database backup responsibility lies entirely with the client.
Mediasoft will not be liable for any data loss due to technical failure or human error.
Clients are advised to maintain regular backups on physical and cloud platforms.
Our team can assist in configuring automated backup routines upon request.
If a system crash or failure occurs, Mediasoft can help restore the software only if the latest backup is available.
No recovery is possible without a recent backup file.
Support for third-party applications (e.g., Microsoft SQL Server) is not included.
Any issues related to such platforms must be resolved directly with their respective vendors.
All software license keys issued by Mediasoft are non-refundable and non-transferable.
Once activated, a license key cannot be reused or assigned to another party.
Mediasoft does not provide access to the software’s source code or the underlying databases.
All intellectual property rights remain with Mediasoft Data Systems Ltd.
While our software includes standard security features, users must:
Mediasoft is not responsible for security breaches caused by user negligence.
To terminate your agreement or cease using Mediasoft’s solutions, a formal notice must be submitted at least one month in advance, via a written letter addressed to Mediasoft Data Systems Ltd.
